To achieve a longer shelf life, we use MAP (Modified Atmospheric Packaging). MAP plays a crucial role in extending the shelf life of our packaging by negating the growth of bacteria in our containers by removing oxygen and balancing the environment with carbon dioxide and nitrogen. This extends the shelf life of our products to stay fresh for up to 10-15 days from the original packaging date without the use of preservatives or chemicals. MAP also allows us to significantly cut down on our food waste as a company!
About 90% of our meals are naturally gluten free and/or dairy free. In the store, look for "GF" and "DF" on the front label of the meal. On the menu, look for "GF" or "DF" next to the meal name. We are extremely cautious when preparing and packaging the food, sanitizing all tools and surfaces thoroughly between the preparation of items containing major allergens. However, if you have an extreme allergy, please note that our facility is exposed to all seven major allergens.
While we recommend consuming the meals fresh for the best flavor, you can absolutely freeze the meals. Just keep in mind that some things will freeze better than others - for example, cruciferous green veggies may not hold up as well due to their water content. Our bulk proteins and baked goods normally do fairly well with freezing and thawing. For best results with defrosting, let the food thaw naturally overnight in the fridge rather than using the defrost setting on your microwave.
$10-16 per meal depending on the components of the meal and protein type. Just like at a restaurant, beef and seafood will be on the higher end, and eggs and poultry will be on the lower end. Bulk proteins (usually 4 servings per container) are around $24-$28, and bulk veggies (3-5 servings per container) are around $8-$11.
The food is nutritionally balanced and made with quality ingredients. All of our meals are designed by a team of chefs and registered dietitians to contain a healthy balance of macronutrients without sacrificing flavor. We're proud to use lean, hormone/antibiotic-free proteins, slow digesting carbohydrates, and heart healthy fats. We source our ingredients from local suppliers whenever possible.
Each meal has specific reheat instructions found on the back of the label above the barcode as well as on the item page online. In general, meals should be reheated for 1:30-2:00 minutes depending on the wattage of your microwave. Salads do not require reheating. Any sauce cups or packets should be removed prior to heating.
Most of our snacks do not require reheating, but muffins, brownies, and cookies can be warmed up in the microwave for 10-15 seconds or in the oven if desired (must transfer to a microwave or oven safe dish). Parfaits, snack bars, and peanut butter balls should always be enjoyed cold.
Yes, the containers and nutrition label bands are BPA free and microwave safe.
We use:
#1 plastics (PTE) for meal containers
#5 plastics (PP) for sauce cups / #1 plastics (PTE) for sauce cup lids (any sauce cups or packets should be removed prior to heating)
fit-flavors is aware of concerns around plastic, but faces logistical challenges in switching to alternative materials due to:
The need for extended shelf life (up to 15 days) achieved through MAP (Modified Atmospheric Packaging). This helps us cut down on food waste without the use of preservatives.
The cost of compostable containers is not currently financially sustainable for the business.
Plastic containers pose concerns primarily when heated; however, the meals are packaged in chilled conditions.
If you want to avoid the concerns with heating up plastic altogether, you can easily transfer the food to a different microwave-safe dish or plate.
Pactiv’s CPET food containers comply with applicable food packaging regulations promulgated by U.S. FDA in 21 CFR Parts 170 - 199. Unmodified CPET containers are intended and suitable for use in packaging and storing all food types under a range of conditions from frozen food storage to heating / cooking of packaged food. These products are covered by the US FDA’s conditions of use A-H.
Yes, but the food must be transferred from its original container to an oven-safe dish. Plastic meal containers are not oven-safe. When using the oven, we recommend reheating our meals at 350°F for about 10 minutes.
Pactiv’s CPET food containers comply with applicable food packaging regulations promulgated by U.S. FDA in 21 CFR Parts 170 - 199. Unmodified CPET containers are intended and suitable for use in packaging and storing all food types under a range of conditions from frozen food storage to heating / cooking of packaged food. These products are covered by the US FDA’s conditions of use A-H.
No, the meals are not organic. If we were to solely use organic ingredients, it would increase our prices significantly. We want to be able to keep our meals convenient and affordable for our shoppers.
Any questions or concerns you have about the quality of your food can be directed to our Customer Service team. Please call/text us at (314) 328-4246 or email us at info@fit-flavors.com. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
The "Best By" date printed on the individual item's label is the last day through which can guarantee quality and freshness for the meal. Some people are okay with eating the meals 1-3 days after the best by date, but we always recommend doing so at your own risk. Always check for an off smell or appearance before consuming.
We take allergen cross contamination very seriously at fit-flavors. In our kitchen and packaging departments, the allergen foods are prepared last and separately from everything else. We ensure proper sanitation of surfaces and equipment as well as hand washing/changing of gloves between handling different allergens. Allergen foods are also stored away from all other foods in our facility.
Our meal subscriptions are currently in progress and not yet available. Please follow us on our social media pages (linked at the bottom of the website under "Get Connected") for updates!
No subscription or commitment is required to order or shop with us. Subscriptions are coming soon and are just another way we want to help make healthy eating easy and convenient.
Try refreshing the page and re-entering your zip code. If this does not work, contact customer service via phone/text at (314) 328-4246 or email us at info@fit-flavors.com. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
Any special instructions for delivery can be typed in the "special instructions for seller" section on the cart page. If a gate or door entry code is required for access to your residence, please include it for us in the instructions.
Note that we do not knock on doors or ring doorbells by default. However, you can request for us to do so in the special instructions.
We cannot guarantee that your delivery occurs within a specific time frame on the delivery date, but deliveries can sit on your porch for up to 8 hours with the insulation and ice packs we provide.
Beyond the Greater St. Louis area, you can set additional preferences via the UPS My Choice app.
For all online orders, you should receive a confirmation email promptly after your order has been placed. It will include your order number, a list of the items you ordered, the total amount charged, the last 4 digits of the payment method that was charged, the delivery/pickup date and method, and the shipping/billing addresses.
If you did not receive this initial confirmation email, try checking your spam folder first. From there, you can contact customer service via phone/text at (314) 328-4246 or email us at info@fit-flavors.com. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
For pickup orders, please try contacting your selected store location first. Note that pickup notifications are sent manually via text, email, or phone call by our store associates on the day of pickup. In most cases, pickups should be ready as soon as the store opens on the selected pickup date, even if you don't immediately receive a confirmation message.
For delivery orders, notifications are sent automatically via email as soon as your order is 1) out for delivery and 2) once your order has been delivered. If you did not receive one or both of these notifications on the delivery date, please refer to the instructions above to contact customer service.
For any location changes, you can contact our Customer Service team via phone/text at (314) 328-4246 or email us at info@fit-flavors.com. If location changes are requested less than 24 hours prior to your scheduled delivery/pickup date, we may have to delay your pickup/delivery date in order to be able to honor those changes. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
We offer free shipping for local deliveries of $150 or more (not available for UPS shipping). We also have a rewards program that allows you to earn points on your purchases and redeem them for discounts at checkout. To keep up with any promotions we offer, follow us on our social media pages (linked at the bottom of the website under "Get Connected")!
Yes! The cardboard boxes and paper insulation are recyclable, and the ice packs are reusable and returnable. If you live in the local St. Louis area and you'd like us to recycle them for you, please leave them out on your porch for pick up on the date of your next scheduled delivery (not available for UPS orders). If ice packs are returned for reuse, they will be sanitized between each use. You can also drop off your shipping materials for recycling/reuse at any of our store locations.
If you realize this prior to the pickup date, please contact customer service via phone/text at (314) 328-4246 or email us at info@fit-flavors.com. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
If you realize this on the day of pickup, contact the store you selected for pickup and let an associate know. In any case, your meals will be held for 72 hours. If you have not picked up your order after 72 hours or failed to contact us to reschedule your pickup date, your order will be reshelved or donated to the St. Louis Area Food Bank without a refund.
You may make changes to your order up until 24 hours prior to your scheduled delivery/pickup date. After this time, we may not be able to honor order changes. To make changes to your order, please contact customer service via phone/text at (314) 328-4246 or email us at info@fit-flavors.com. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
Our smoothies range from $5-$11 each depending on the contents and size of the smoothie. Fruit smoothies are lowest in price, while protein smoothies/shakes are higher. There is also a small upcharge for any added ingredients ($0.75 each) or protein ($1.50 to add protein to a fruit smoothie/add an extra scoop to a protein shake).
Our smoothies are made fresh to order by our store associates. We do not necessarily recommend saving them for later, as they will separate and become runny in texture.
For the most part, we use previously frozen fruit that has been thawed under refrigeration. Our bananas, kale, and spinach are all fresh. To achieve the right texture and temperature, we use ice in our smoothies. Reducing the amount of ice will result in a more thin/runny texture and will not fill up the whole cup for your chosen size.
Some of our locations lack the required space and plumbing setup that is needed for a smoothie bar. For that reason, we cannot add smoothie bars to existing locations that do not already have them.
Yes, you can give any of our smoothie bar locations a call to order ahead. We will ask for your approximate arrival time so that we can plan to make your smoothies shortly before you arrive, but understand that in-person smoothie orders may be prioritized. We can take your payment over the phone or at the store upon arrival.
Every Thursday from 2pm-6pm at our smoothie bar locations, we have our Smoothie Happy Hour! During this time, you can get $3 off any size smoothie. You can also redeem your rewards points toward any smoothie purchase at any time.
Our smoothies are made with real, whole food ingredients. No syrups, sorbets, ice creams, or additives here. Our fruit smoothies make for a great snack with plenty of fiber and vitamins, and our protein smoothies can additionally serve as a meal replacement, as they are nutritionally balanced.
For the most part, the sugar in our smoothies comes from what is already naturally occurring in the fruit. The only added sugars in our smoothies are in those that contain our house-made baked goods such as granola or brownies, but you can always request for us to leave those out of your smoothie.
Yes! We have an option to build your own smoothie, and any ingredients can be added (for an additional cost), swapped out, or omitted from our pre-established recipes.
Vegan protein is able to be substituted in most of our whey protein shake recipes, aside from a few that include whey protein flavors that are difficult to replicate with vegan protein. If you are avoiding dairy altogether, make sure to let us know to omit yogurt from any smoothies that have it as well.
Please keep in mind that if you request a smoothie without any fruit, protein powder, or ice, these ingredients are what give our smoothies their body and texture.
We can offer to re-make your smoothie for you (or make you a different smoothie altogether) if the texture/taste is subpar or not what you hoped for. For the most part, full on refunds for smoothies will only be given in cases of quality issues.
If you had a less than amazing experience with our smoothies and the store associates were unable to resolve the issue for you, please reach out to our Customer Service team. You can call/text us at (314) 328-4246 or email us at info@fit-flavors.com and we will do whatever is necessary to make it up to you. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
If you have an allergy, please inform us so that we can wash, rinse, and sanitize the blender prior to making your smoothie and use covered fruit from the reach-in fridge below in order to avoid cross contamination. If you have an extreme allergy, please note that peanuts and tree nuts are used in our smoothie bars.
Allergen foods like peanut butter or non-dairy milks/baked goods containing tree nuts, eggs, or coconuts are kept away from where we store the fruit in order to avoid cross contamination. We always use separate blenders for peanut smoothies.
*Most of our smoothies, aside from fruit-only smoothies, are made with almond milk. We can easily swap out almond milk for you with any of the following liquid bases: coconut milk, coffee, pomegranate juice, orange juice, or just water.
*Whey protein is dairy based. If you are avoiding dairy but would like to try a dairy free version of one of our whey protein shakes, please refer to "Can I customize my smoothie?" above.
*Our house-made brownies contain almond flour and egg yolks.
*Our house-made granola contains almonds and coconut.
You do not have to order ahead to shop in-store. You can shop at any of our storefront locations 7 days a week just like you'd grocery shop. All stores have the full menu available. Availability (especially for bulk items) is subject to inventory.
For online orders, a minimum of 72 hours' notice is required before the next available pickup or delivery date.
Yes! We offer home and office delivery for orders of $100 or more. Shipping fees range from $6.99-$14.99 (depending on delivery area and/or package weight. Orders of $150 or more qualify for free shipping (local delivery only; not available for UPS shipping). Check out our zip code finder at the bottom of the page to see if we deliver to you!
We offer local delivery to the greater St. Louis area and 1-day UPS shipping to further out parts of Missouri as well as some parts of Illinois. Check your delivery eligibility in the zip code checker at the bottom of the page, or send us a message and we're happy to confirm for you.
Yes, you can order meals online. Note that all online orders require a minimum 72 hours' notice before the next available pickup or delivery date. There is no order minimum for in-store pickup. There is a $100 order minimum for delivery.
We require a minimum 72 hours' notice for all online orders. This way, your items are specifically factored into our cook numbers and prepared so you can receive the freshest possible best by dates. You will be prompted to choose a pickup/delivery date during checkout. You will be notified when your order is ready for pickup / out for delivery / has been delivered.
For in-store pickups, please keep in mind that you have 72 hours to pick up your order once it is ready. If you do not pick up your order within the 72 hour time frame or contact us to reschedule/cancel, your items will be reshelved or donated to the St. Louis Area Foodbank without a refund.
You can pick up your order at any one of our 6 storefront locations. You will be prompted to select your pickup location on the cart page, and the order confirmation email (sent to you promptly after payment) will also include the pickup location for your reference.
Per health code, we cannot take any meals back to reshelve/resell once they leave our facilities. The only case in which we will take the meals back is if we need to examine them to investigate a quality issue. Any such meals will not be resold.
If you had a less than amazing experience with any of your meals, please reach out to our Customer Service team by calling/texting us at (314) 328-4246 or emailing us at info@fit-flavors.com and we will do whatever is necessary to resolve the issue. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
Refunds and/or credits are given in cases of quality issues, missing items, incorrect payments, and/or order cancellations requested in a timely manner. Though not required, we highly encourage you to take photos/videos and/or include the printed best by dates on any items with quality issues so that we can track down the source of the issue and/or test batches if needed.
If you have any food allergies, we implore you to thoroughly read the provided nutritional information prior to purchasing or consuming any food/beverage.
If you had a less than amazing experience with any of your meals, please reach out to our Customer Service team. You can call/text us at (314) 328-4246 or email us at info@fit-flavors.com and we will do whatever is necessary to resolve the issue. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
When you order online, we cook your meals specifically for you. Processing your order, preparing ingredients, cooking, cooling, portioning, packaging, and distributing the food takes us 72 hours and ensures you get the longest shelf life possible on your meals.
If you'd like food today, we'd love for you to shop at one of our locations where we have the full menu available. Some inventory may vary, especially bulk items, but we usually keep our stores well stocked.
You do not need to order ahead to shop in-store. You can give the store a call ahead of time to have us check our inventory, set your items aside, and pay over the phone if desired.
If picking up a call-in order on the same day, you can choose to pay either: (1) at the store upon arrival or (2) over the phone. However, we can only reserve items overnight/for a later pickup date if payment is collected over the phone. Otherwise, your items will be re-shelved at the end of the business day.
We have everything listed online at all of our storefront locations. Though inventory in the stores can vary at times, especially for bulk items, we typically keep our stores well stocked. You do not need to order ahead to shop in-store and can shop just like you'd grocery shop.
2. Our robust online nutrition blog with new posts weekly. If you'd like us to write about a topic, please let us know!
3. Our calorie calculator tool that can help you to determine how many calories you should be consuming per day based on your current weight, activity level, and health goals.
4. Our Winning Week meal planning sheet that can help you keep track of what you're eating and plan your meals and grocery trips ahead of time.
5. Our nutrition binder, available in all storefront locations. This binder lists the nutrition facts for all of our meals, organizes them in order of lowest-highest for specific nutrition values, and lists meals of ours that can fit specific dietary needs. If you are unable to get to one of our store locations to see it in person, feel free to contact us with any nutrition inquiries. You can also browse all of our current meal offerings on our website, filter by dietary need, and easily reference all of the nutrition facts on the pages for each meal.
If you have any questions about your nutrition, you can connect with one of our partner Registered dietitians here. If your doctor recommends you to follow a certain diet, ask them to be as specific as possible with their expectations of you. Ask questions like: "Which foods should I avoid?" or "Approximately how much sodium should I consume per day?"
All major credit cards, prepaid/Visa/Mastercard gift cards (as long as the total order amount does not exceed the balance on the card), and fit-flavors gift cards.
For in-store purchases, we accept:
All major credit cards, Apple Pay, Google Pay, prepaid cards, fit-flavors gift cards, cash, checks, and payments split between multiple payment methods.
*fit-flavors gift cards expire 1 year from the original date of issue or purchase unless otherwise specified.
It is super easy and free to sign up for our rewards program! We can sign you up in the store or you can sign up online. All we need is your name, email, and phone number. Members of our rewards earn exclusive rewards and perks every time they shop. See the full rewards program details here.
If you weren't able to find the answer to your rewards question on our rewards page, please reach out to our customer service team. You can text/call us at (314) 328-4246 or email us at info@fit-flavors.com. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
Yes, any unused rewards points expire 6 months after they are earned. To avoid losing your points, make sure you are shopping and redeeming points regularly.
