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FAQ

Meals

ARE THE MEALS FRESH OR FROZEN?

HOW LONG DO THE MEALS LAST?

ARE THE MEALS GLUTEN FREE? DAIRY FREE?

CAN I CUSTOMIZE MEALS?

CAN I FREEZE THE MEALS?

HOW MUCH DO THE MEALS COST?

WHAT MAKES THE MEALS HEALTHY?

HOW LONG SHOULD I REHEAT THE MEALS?

ARE THE CONTAINERS MICROWAVE SAFE?

CAN I REHEAT THE MEALS IN THE OVEN?

ARE YOUR MEALS ORGANIC?

HOW LONG CAN I KEEP MEALS IN THE FREEZER?

WHAT SHOULD I DO IF THERE IS SOMETHING WRONG WITH MY MEAL?

CAN I EAT MY MEAL AFTER THE BEST BUY DATE?

How It Works

DO I HAVE TO ORDER AHEAD?

WHERE DO YOU OFFER DELIVERY?

CAN I ORDER MEALS ONLINE? IS THERE A MINIMUM?

HOW SOON WILL MY MEALS BE READY AFTER ORDERING?

WHERE CAN I PICK UP MY ONLINE ORDER?

IF I ORDER IN ADVANCE CAN YOU CUSTOMIZE MY MEALS?

WHAT IS YOUR RETURN POLICY?

WHAT IS YOUR REFUND POLICY?

DO YOU DELIVER?

DO I HAVE TO BE HOME WHEN MY MEALS ARE DELIVERED?

DO YOU HAVE MEAL PLANS?

WHEN IS DELIVERY AVAILABLE?

WHY CAN'T I ORDER MY MEALS AND PICKUP/GET THEM DELIVERED THE SAME DAY?

DO YOU HAVE ALL THE MENU ITEMS IN STORE?

Ordering

HOW DO YOUR SUBSCRIPTIONS WORK?

IF I ORDER ONLINE DO I HAVE TO SUBSCRIBE?

IS THERE A MINIMUM FOR SUBSCRIPTIONS?

I HAVE ORDERED BEFORE BUT MY ZIP CODE IS SHOWING DELIVERY NOT AVAILABLE

HOW CAN I GET MY MEALS DELIVERED TODAY?

WHAT IF I HAVE SPECIAL INSTRUCTIONS FOR THE DELIVERY DRIVERS?

I DID NOT RECEIVE A CONFIRMATION TEXT OR EMAIL WITH MY PICK UP/DELIVERY TIME

HOW DO I CANCEL MY SUBSCRIPTION?

HOW DO I CHANGE MY DELIVERY ADDRESS OR PICK UP LOCATION?

DO YOU OFFER CATERING?

DO YOU OFFER ANY DISCOUNTS FOR ONLINE ORDERING

ARE THE BOX AND ICE PACKS RECYCLABLE?

WHAT IF I AM UNABLE TO PICK UP MY ORDER ON THE PICK UP DATE?

CAN I MAKE CHANGES TO MY ORDER AFTER IT IS PLACED?

WHAT SERVICE DO YOU USE FOR DELIVERY?

WHAT DAY DO I NEED TO PLACE MY ORDER FOR PICK UP/DELIVERY?

Resources

DO YOU PROVIDE CUSTOM MEAL PLANS?

DO YOU PROVIDE GENERAL MEAL PLANS?

WHO CAN I TALK TO ABOUT MY NUTRITION?

DO YOU OFFER NUTRITION EDUCATION?

Other

DO YOU ACCEPT FIXED INCOME PAYMENTS?

HOW DOES YOUR REWARDS PROGRAM WORK?