Refund policy

RETURN POLICY

Per health code, we cannot take any meals back to reshelf/resell once they leave our facilities. The only case in which we will physically take the meals back is if we need to examine them to investigate the source of a quality issue. Any such meals will not be resold.

REFUND/EXCHANGE POLICY

Refunds and/or credits are given in cases of quality issues, missing items, incorrect payments, and/or order cancellations requested in a timely manner. Though not required, we highly encourage you to take photos/videos and/or include the printed best-by dates on any items with quality issues so that we can track down the source of the issue and/or test batches if needed.

If you have any food allergies, we implore you to thoroughly read the provided nutritional information prior to purchasing or consuming any food/beverage.

If you had a less than amazing experience with any of your meals, please reach out to our Customer Service team. You can call/text us at (314) 328-4246 or email us at info@fit-flavors.com and we will do whatever is necessary to resolve the issue. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.