Frequently Asked Questions
Fresh, never frozen — every meal is chef-made and packaged to stay good for 12–15 days. Walk into any of our retail locations and grab one meal or a full week's worth; no ordering ahead required. Want to plan ahead? Order online for in-store pickup, or home delivery within ~30 miles of a store. Healthy food, portioned and ready when you are.
Still have a question? Browse below or call/text us at (314) 328-4246.
About 80% of our meals are gluten free and more than half are dairy free — just look for "GF" or "DF" on the label or online. We're meticulous about cleaning between allergen items, but our facility handles all seven major allergens, so please use caution with severe allergies.
Most meals reheat in about 1:30–2:00 minutes (remove sauce cups and tortillas first). Salads and most snacks are best enjoyed cold.
That date is our freshness guarantee. Eating past it is at your own discretion. If it is past the best-by date, be sure to give it a quick check for any off smell or appearance first.
While we recommend consuming the meals fresh for the best flavor, you can freeze the meals for up to about a month. Let your meal thaw overnight in the fridge for the best texture.
Our meals come as they are, but we'd love for you to make it yours! Our bulk proteins, carbs, and veggies are perfect for building exactly what you're craving.
We ask for 72 hours' notice because we cook to order — that's how you get the freshest dates. Here's the full cutoff schedule:
| Order by | Pickup or delivery day |
|---|---|
| Tuesday at 11pm CST | Friday |
| Wednesday at 11pm CST | Saturday (store pickup only) |
| Thursday at 11pm CST | Sunday (store pickup only) |
| Thursday at 11pm CST | Monday (local delivery only, 96 hours' notice) |
| Sunday at 11pm CST | Wednesday |
Available dates may vary around major holidays and seasonal menu changeovers.
Orders have a $100 minimum, with shipping from $6.99–14.99 and free local delivery over $150. We deliver in-house within ~30 miles of a store; farther out, we use 1-day UPS shipping.
Nope! Your insulated box with ice packs keeps everything cold for up to 8 hours, so it'll be just fine waiting on your porch.
No worries — your meals are held for 72 hours, so just reach out to reschedule. After that, orders are reshelved or donated without a refund.
Yes, as long as it's at least 24 hours before your scheduled pickup or delivery date.
We're not like the others. No commitements or meal plans are required to enjoy fit-flavors. We do offer both meal plans and subscriptions to serve customers who prefer this shopping method.
Subscriptions are an optional add-on for our Meal Plans, processing automatically weekly or biweekly — and they give you extra savings per plan. You'll be billed 3–4 days before each order.
Anytime, right through the subscription portal! Just make changes at least 4 days before your next order date.
Our rewards program is free to join, in store or online. Earn points every time you shop and redeem them for savings at checkout in-store or online — just use them within 6 months before they expire.
We do! Physical cards are available in store and e-gift cards online (delivered by email). Both work for in-store and online purchases.
Yes — 15% off for active and veteran military plus first responders. Just send us a photo of your ID, or bring it into a storefront location to get set up.
We'll always make it right with a refund or credit for quality issues, missing items, or timely cancellations — a quick photo helps us look into it. Per health code, returned meals can't be resold.
All major cards, Apple Pay, Google Pay, and gift cards, plus cash and checks in store. Note that our Fenton and Edwardsville locations are cashless, and we're unable to accept EBT.
We're happy to help! Reach our customer service team by phone or text at (314) 328-4246 or by email at info@fit-flavors.com. Customer service hours are 9:30am–5:30pm, Monday–Friday. All inquiries receive a response within 24 business hours.